Refund policy
Please read before placing your order.
Ready to start a return or exchange? Submit your request here
Key Timeframes
| Return window | 7 days from delivery |
| Exchange window | 14 days from delivery |
| Report damaged / wrong items | Within 48 hours of delivery |
1. Inspection at Delivery
You may inspect your order before accepting it from the courier.
- If you inspect and accept the item on delivery, it is considered approved. No refund is possible after this point - however, you may still request an exchange within 14 days.
- If you choose not to inspect at delivery, the standard return and exchange windows apply in full.
2. Returns & Exchanges
- Returns are accepted within 7 days of receiving your order.
- Exchanges for size, color, or style are accepted within 14 days, subject to stock availability and item condition.
Damaged, defective, incorrect, or missing items must be reported within 48 hours of delivery with clear photos attached. Requests submitted after this period may not be accepted.
3. Item Conditions
To qualify for a return or exchange, items must be:
- Unworn, unused, and unwashed
- Free from stains, odors, makeup marks, perfume, or alterations
- All original tags still attached
- Returned in original packaging
Items that fail inspection upon return may only be eligible for an exchange, at Luminea's discretion.
4. Sale Items
Items purchased on sale, during promotions, clearance events, or with a discount code are final sale and are not eligible for return or refund.
An exchange may be considered in the case of a confirmed manufacturing defect, subject to stock availability.
5. Return Shipping
- Return shipping costs are the customer's responsibility in all standard cases.
- Luminea will cover return and replacement shipping if the item is defective, damaged, or incorrectly sent by us.
- Original delivery fees are non-refundable in all cases.
6. Refunds
- Refunds are issued only after the returned item is received and passes inspection.
- Online payments are refunded to the original payment method used at checkout.
- Bank fees, gateway fees, and delivery charges may be deducted from the refunded amount per your payment provider's policy.
Start your request: luminea-eg.com/pages/return-exchange-request